Problem Clauses

We understand that you may have questions when using the PEAKPRO OUTDOOR GEAR LLC website. Below are some frequently asked questions and their answers (the “Questions and Answers”).

1. How do I get the status of my order?
   You can view your order history and status by logging into your account. Your confirmation email also contains a link to update your order status.
2. Can I change or cancel my order?
   Once an order is confirmed, it cannot generally be changed or canceled. If you need to change your order, please contact our customer support team as soon as possible and we will do our best to assist you.
3. How do I return or exchange an item?
   To return or exchange an item, please contact us within 30 days of receiving it. Please ensure that the item is unused and returned in its original packaging. You can review our Return and Exchange Policy for more details.
4. Is my personal information secure?
   Yes, we are committed to protecting your personal information. We use encryption and other security measures to ensure the security of your information during transmission and storage. For more information, please see our Privacy Policy.
5. How do I get after-sales support?
   If you have any questions about our products or need technical support, please contact us via our customer service email or phone number. We will respond promptly within business days.
6. Do you offer international shipping?
   Our current shipping service is primarily limited to the United States. If you would like to inquire about other shipping options, please contact our customer support team and we will do our best to assist you.